Privacy Policy

1. Company Information

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website
• Businesses using our services
• End users who interact with businesses through AigentZone-powered services
• Users of integrations connected to our products, including messaging, social, booking, and business tools

3. Information We Collect

We may collect and process the following categories of information:

a) Business Account Information

• Company name
• Contact name
• Email address
• Phone number
• Billing details
• Login credentials
• Account settings and preferences

b) End-User and Customer Data

Depending on the product and use case, we may process:

• Name
• Phone number
• Email address
• Message content
• Ticket and conversation history
• Appointment and booking details
• Order and transaction details
• Support requests
• Attachments and uploaded files
• Communication timestamps and related metadata

c) Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Access logs
• Session activity
• Cookies and similar technologies

d) Integration Data

Where a customer connects third-party services, we may receive and process limited data from those services as necessary to provide the requested functionality.

4. How We Use Information

We use personal data to:

• Provide and operate our products and services
• Manage user accounts and authentication
• Enable customer communication, ticketing, order management, and workflow automation
• Support appointment booking, reminders, notifications, reporting, and analytics
• Improve performance, usability, and service reliability
• Maintain security and prevent abuse, fraud, or unauthorized access
• Provide customer support
• Comply with legal and regulatory obligations

We do not sell personal data to third parties.

5. Meta, WhatsApp, Facebook, and Instagram Data

Some AigentZone services, including OmniLink and AigentPOS, may integrate with Meta technologies such as:

• WhatsApp Business Platform
• Facebook
• Instagram

When such integrations are enabled by a customer, we may process limited information such as:

• Phone numbers
• Profile information
• Message content
• Message delivery and status information
• Timestamps
• Related communication metadata

We use this data only to provide requested services such as customer communication, support, booking, order handling, reminders, notifications, and business automation.

We do not use Meta-related data for unauthorized resale or unrelated profiling.

6. Legal Basis for Processing

Where applicable, we process personal data on the basis of:

• Contractual necessity
• Legitimate business interests
• Consent
• Compliance with legal obligations

Customers using our services are responsible for ensuring that they have the appropriate lawful basis, disclosures, and permissions required to collect and share personal data through our platforms.

7. Sharing of Information

We may share personal data only in the following circumstances:

• With service providers and subprocessors supporting our services
• With third-party integrations explicitly enabled by the customer
• With the relevant business using our products to manage customer interactions or operations
• When required by law, regulation, legal process, or governmental request
• To protect the rights, security, and integrity of AigentZone, our customers, users, or others
• In connection with a merger, acquisition, restructuring, or sale of assets

8. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Fulfill contractual obligations
• Resolve disputes
• Enforce agreements
• Meet legal, regulatory, security, and compliance requirements

Retention periods may vary depending on the type of data, the service used, and applicable legal requirements.

9. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal data against unauthorized access, disclosure, alteration, loss, or misuse. Such measures may include:

• Access controls
• Authentication mechanisms
• Encryption
• Secure hosting
• Logging and monitoring

However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

10. International Data Transfers

Personal data may be processed or stored in countries other than the country where it was originally collected. Where applicable, we take reasonable steps to ensure that such transfers are handled in accordance with applicable law.

11. Your Rights

Depending on applicable law, individuals may have the right to:

• Request access to their personal data
• Request correction of inaccurate data
• Request deletion of personal data
• Request restriction of processing
• Object to certain processing
• Withdraw consent where processing is based on consent

Requests may be sent to: info@aigentzone.ae

If you are an end user interacting with a business through our services, you may also need to contact that business directly, as it may control some or all of the relevant data.

12. Cookies and Similar Technologies

Our website and services may use cookies and similar technologies for:

• Session management
• Security
• Performance monitoring
• Analytics
• User experience improvement

Users can manage cookie preferences through their browser settings.

13. Children's Privacy

Our services are not intended for children under the age of 13, or under the minimum age required by applicable law in the relevant jurisdiction. We do not knowingly collect personal data directly from children without appropriate authorization.

14. Third-Party Services

Our services may include or rely on third-party websites, platforms, and integrations. We are not responsible for the privacy practices of third parties outside our control. Users should review the privacy policies of those third parties separately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last Updated" date at the top of this page.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

17. Data Deletion Requests

Users who would like to request deletion of their personal data may do so by following the instructions published on our Data Deletion page.